1. Introduction
This Refund Policy applies to purchases made on the IPTV-Smarters.us website. We strive to ensure your satisfaction with our services. Please read this policy carefully to understand your rights and obligations regarding refunds.
2. Eligibility for Refunds
2.1. Services Eligible for Refunds
Refunds may be considered under the following circumstances:
- Service Disruption: If there is a significant and documented service disruption or outage that prevents you from accessing our services for an extended period.
- Dissatisfaction: If you are dissatisfied with our service and can provide specific reasons for your dissatisfaction.
2.2. Services Not Eligible for Refunds
Refunds will not be provided under the following circumstances:
- Change of Mind: If you simply change your mind or decide you no longer want the service.
- Violation of Terms: If your use of the service violates our Terms of Service or Acceptable Use Policy.
- Technical Compatibility: If the issue is due to your device or network not meeting the minimum requirements to use our service.
3. Requesting a Refund
3.1. How to Request a Refund
To request a refund, please contact our customer support team within [number] days of your purchase. You can reach us via [contact information: email/phone]. Please provide the following information:
- Your name
- Order number
- Date of purchase
- Reason for the refund request
3.2. Processing of Refunds
Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within [number] days and credited back to the original method of payment.
4. Contact Us
If you have any questions about our Refund Policy, please contact us:
- By email: customercare@iptv-smarters.us
- By visiting this page on our website: www.iptv-smarters.us
- By phone number: +15752408588